Refund Policy

We have a 10-day return policy(except on "CUSTOMIZED WIG"), which means you have 10 days after receiving your item to request a refund. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at radiantglowbeautybychi@gmail.com. If your return is accepted, you can return the unused item at your own cost to 670 Meridian Way Suite 252
Westerville , OH 43081 United States. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at radiantglowbeautybychi@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, if they are marked "FINAL SALE".

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
NO EXCHANGES

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.